Terms & Conditions

How to place an order

Terms & Conditions

When you have found the product that you would like to buy then simply note product code and send us at our contact email forestfnepal@gmail.com.

Registration is not necessary to place an order, however as a registered buyer ,you will be able to be updated on orders status and keep track of the orders you have previously made.

Do I need to register on sites:-

Well you don’t have to register to see  the regular items on the site but you are required to register to make preorder submission (add to the cart and submission of your selection ) because your shipping address including your phone number is a must for us to make Performa  invoice  with delivery cost.

However you are required to register and get our manual approval for to see the new current season items and add on your order list.

Do I get the sample;-

Sure you could get the sample but you are required to pay for products & delivery cost. However if you make your order from the sample then we will refund the cost of particular sample but not the delivery cost.

How about label & hangtag:-

Buyer could use their own brand name, logo, label, & hangtag. But you are required to provide your label & hangtag or you could send your design on PSD 0r PDF file and we will produce it for you but e will have to add the cost on your invoice.

-minimum 3000 pieces label &hangtag required to produce in one batch.

Production lead time:-

As per products nature, availability of the production schedule in factory and size of order affect the production lead time. Usually it takes minimum 7 days and maximum 45 days to complete the production, production lead time will begin only after the confirmation of order and advance payment is received.

Time of delivery:-

If the customer prefers to send his/her consignment through the means of air , it takes maximum 8 days more after production period to reach at the final airport and the goods should be cleared from the airport . The airport should be international. This is applicable for all over Europe, America, Asia.

Likewise if he/she prefers goods to be send through courier service (DHL, United Parcel Service, Skynet etc.) it takes maximum 7 days after production period to be delivered instead of 10 days in each and every final destination. It is door to door service.

Return/Refund policy:

If the customer wants to return the product, he/she should contact us through email at our email forestfnepal@gmail.com describing the reason and evidence of dissatisfaction.

Please check and notify us about the product to be returned within 7 days after the receipt of the order. Unique Creative Export will always be attentive on this issue based on the logistic reason of dissatisfaction and start to find the best possible solution on manual understanding between the two parties (buyer and Unique Creative Export).

-claims made after one week of receipt of the order will not be accepted.

Exchange of goods on the condition that the goods to be exchanged will be similar in nature and be available from the same manufacturer or supplier, in such cases  the transportation cost involved for returning the goods to Nepal from his/her country will be paid by customer.

Unique Creative Export will not be responsible if any items that are lost while being returned, hence safe and secure delivery is suggested.

Upon receipt of the returned goods, Unique Creative Export reserves the right to decide whether to refund or exchange (re-send) the product.

Since most of our products are handcrafted, there can be slight variations in color, size, finishing touch, or even some irregularities.

-lost or damage of any products must be claimed directly with involved courier company. Unique Creative Export won’t accept the returned goods if it is sent without our return authorization. Authorized return must be sent to us in its original packaging.

We hope that above provided information will help you to understand how to make order with us but if  you get any difficulties or confusion then please do not hesitate to ask us .We will do our best to serve you.

Thank you