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How to
place an order
Terms
& Conditions
When you
have found the product that you would like to buy then simply note product code
and send us at our contact email forestfnepal@gmail.com.
Registration
is not necessary to place an order, however as a registered buyer ,you will be
able to be updated on orders status and keep track of the orders you have
previously made.
Do I need
to register on sites:-
Well you
don’t have to register to see the
regular items on the site but you are required to register to make preorder
submission (add to the cart and submission of your selection ) because your
shipping address including your phone number is a must for us to make Performa invoice
with delivery cost.
However you
are required to register and get our manual approval for to see the new current
season items and add on your order list.
Do I get
the sample;-
Sure you
could get the sample but you are required to pay for products & delivery
cost. However if you make your order from the sample then we will refund the
cost of particular sample but not the delivery cost.
How about
label & hangtag:-
Buyer could
use their own brand name, logo, label, & hangtag. But you are required to
provide your label & hangtag or you could send your design on PSD 0r PDF
file and we will produce it for you but e will have to add the cost on your
invoice.
-minimum
3000 pieces label &hangtag required to produce in one batch.
Production
lead time:-
As per
products nature, availability of the production schedule in factory and size of
order affect the production lead time. Usually it takes minimum 7 days and
maximum 45 days to complete the production, production lead time will begin
only after the confirmation of order and advance payment is received.
Time of
delivery:-
If the
customer prefers to send his/her consignment through the means of air , it
takes maximum 8 days more after production period to reach at the final airport
and the goods should be cleared from the airport . The airport should be
international. This is applicable for all over Europe, America, Asia.
Likewise if
he/she prefers goods to be send through courier service (DHL, United Parcel
Service, Skynet etc.) it takes maximum 7 days after production period to be
delivered instead of 10 days in each and every final destination. It is door to
door service.
Return/Refund
policy:
If the customer
wants to return the product, he/she should contact us through email at our
email forestfnepal@gmail.com describing the reason and evidence
of dissatisfaction.
Please check
and notify us about the product to be returned within 7 days after the receipt
of the order. Unique Creative Export will always be attentive on this issue
based on the logistic reason of dissatisfaction and start to find the best
possible solution on manual understanding between the two parties (buyer and
Unique Creative Export).
-claims made
after one week of receipt of the order will not be accepted.
Exchange of
goods on the condition that the goods to be exchanged will be similar in nature
and be available from the same manufacturer or supplier, in such cases the transportation cost involved for
returning the goods to Nepal from his/her country will be paid by customer.
Unique
Creative Export will not be responsible if any items that are lost while being
returned, hence safe and secure delivery is suggested.
Upon receipt
of the returned goods, Unique Creative Export reserves the right to decide
whether to refund or exchange (re-send) the product.
Since most
of our products are handcrafted, there can be slight variations in color, size,
finishing touch, or even some irregularities.
-lost or
damage of any products must be claimed directly with involved courier company.
Unique Creative Export won’t accept the returned goods if it is sent without
our return authorization. Authorized return must be sent to us in its original
packaging.
We hope that
above provided information will help you to understand how to make order with
us but if you get any difficulties or
confusion then please do not hesitate to ask us .We will do our best to serve
you.
Thank you